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FAQ

 

How to Use Our Products

How do I light Pine Mountain and Java-Log® Firelogs?
Simply place the firelog on the fireplace grate with the logo facing forward and light the arrows marked on the wrapper. Then, sit back and enjoy a beautiful fire.

 

What do I do if the firelog won’t light?
Without tearing, loosen paper. Place one firelog on grate. If your log fails to ignite, please be sure you have followed the directions on the package and then check the following:
1. Ensure the chimney flue is open. Proper ventilation is required to ensure ignition.
2. Is the wrapper properly separated from the log?
3. Tug on it to be certain it is not stuck to the log surface, which can inhibit ignition.
4. Check for a downdraft: is there a rush of cold air coming down from the chimney? If so, you may need to wait for calmer conditions.

 

Where can I purchase Pine Mountain and Java-Log Products?
Consult our store locator on the website or contact us and we’ll be glad to help.

 

Should I leave the fireplace’s glass doors open while burning Pine Mountain and Java-Log Firelogs?
Yes, unless the fireplace manufacturer’s instructions indicate otherwise. After your firelog has burned completely, it is fine to close the glass doors to help keep warm air in the house. The fireplace damper should be left open until the ashes remaining from the fire have cooled completely.

 

Is it necessary to use a fireplace screen while burning Pine Mountain and Java-Log Firelogs?
Yes. A wire-mesh fireplace screen is an important safety precaution, whether you’re burning a firelog or firewood.

 

My firelog has a strange odor. Should I be concerned?
Some manufactured firelogs may smell different than others depending on the wood and wax materials used. Therefore, the wrapper should remain closed until you burn the log. Check to make sure the flue is open to ensure proper ventilation. Check for a downdraft: is there a rush of cold air coming down from the chimney? If so, you may need to wait for calmer conditions to prevent smoke and odors from drafting back into the home.

 

Should I use irons while burning Pine Mountain and Java-Log Firelogs?
No. Our firelogs need a supporting grate with maximum 3-inch separations to ensure adequate airflow and rigidity. Manufactured firelogs tend to soften as they burn, so the support of a fireplace grate will help ensure a brilliant burn.

 

Can I burn more than one Pine Mountain or Java-Log Firelog at a time?
No. Our firelogs were designed for single use. They produce up to twice the BTU per pound of wood. Additionally, Java-Log Firelog flames are up to 3 times more brilliant than wood fire flames. Burning more than one firelog at a time could result in too large or too hot a fire for your fireplace, which could be dangerous.

 

Should I use Pine Mountain and Java-Log Firelogs as firestarters?
No, our Ultrastart firestarting logs and StarterLogg® firestarters are specifically designed to make it quick and easy for you to ignite a cordwood fire—evenif the wood is damp. Click here to view our all of our Pine Mountain firestarters.

 

Can I use Pine Mountain firelog in my wood burning stove?
No. Our firelog & firestarter products are designed to only be used in traditional wood burning fireplaces & outside fire pits.  They have not been tested to be used in a wood burning stove.  Therefore, we cannot guarantee that our products will function as designed if they are used in any other manner than what we recommend.  As the safety precaution on our packaging states our products are not for use in wood stoves or air-tight stoves.

 

Can I burn Pine Mountain and Java-Log Firelogs in my backyard fire pit or chiminea?
Yes. Pine Mountain and Java-Log Firelogs are appropriate for outdoor use, including fire pits, camping and chimineas as long as they are not burning in an airtight container. For chimineas, we recommend using our 2 Hour Pine Mountain Firelog since the BTU content of a 3 Hour or 4 Hour log may be too extreme for the enclosed area. We also recommend contacting your local authorities to learn about outdoor burning regulations in your area.

 

Can I add wood to Pine Mountain and Java-Log Firelogs?
We don’t recommend it. They burn with such brilliance on their own.

 

Safety

Can I burn Pine Mountain and Java-Log Firelogs in my backyard fire pit or chiminea?
Yes. Pine Mountain and Java-Log Firelogs are appropriate for outdoor use, including fire pits, camping and chimineas as long as they are not burning in an airtight container. For chimineas, we recommend using our 2-Hour Pine Mountain Firelog since the BTU content of a 3-Hour or 4-Hour log may be too extreme for the enclosed area. We also recommend contacting your local authorities to learn about outdoor burning regulations in your area.

 

Are Pine Mountain and Java-Log Firelogs safe for my chimney?
Yes. All our firelogs are chimney friendly, burn cleaner and result in less creosote buildup than real wood. Our Pine Mountain Classic Firelogs result in up to 66% less creosote buildup versus hardwood fires, while our Java-Log Firelogs perform even better. Java-Log Firelogs are also endorsed by the Chimney Safety Institute of America as a preferred and recommended safe-burning alternative to hardwood. Overall, Java-Log Firelogs burn up to 8 times cleaner than hardwood fires.

 

Why do some manufactured fireplaces say it is not safe to burn manufactured firelogs?
When manufactured fireplaces were first introduced, their UL-Certification Tests did not address the use of firelogs, instead recommending the use of firewood. With the advent of manufactured firelogs and the environmental movement to save trees, most fireplace manufacturers changed their product labels and warranty information, approving the use of UL-Classified solid fuels, including Pine Mountain® Firelogs and Java-Log® Firelogs.

 

Can I cook over Pine Mountain and Java-Log Firelogs?
Believe it or not, it is never safe to roast food over a fire, even a natural cordwood fire.

 

I have asthma. Can I use Pine Mountain and Java-Log Firelogs?
Our products have not been tested for asthma safety, so legally, we cannot recommend that people with asthma use them. However, our firelogs emit little to no smoke, so many people with asthma have chosen them as an alternative to burning cordwood or other kinds of firelogs.

 

If my pet or child eats Pine Mountain or Java-Log Firelogs, will she/he get sick?
None of the ingredients in our firelogs should be harmful. However, we do recommend contacting your veterinarian or doctor immediately. In addition, please contact our Consumer Affairs department for a copy of the corresponding Material Safety Data Sheet (MSDS) for assistance.

 

What are the ingredients in Pine Mountain and Java-Log Firelogs?
Please contact our Consumer Affairs department for a copy of the corresponding Material Safety Data Sheet or to answer questions.

 

Environment

Are Pine Mountain and Java-Log Firelogs better for the environment?
Absolutely! Our all-natural firelogs offer a cleaner burn and emit far less carbon monoxide, combustion residue and particulate matter than oak cordwood fires. They also save trees, recycle sawdust and coffee grounds, and reduce landfill waste—over 100 million pounds a year! Plus, their compact size allows for the same burn time as larger firelogs but requires less fuel to ship them to our fine retailers. Visit our Sustainability page and learn more about what makes our products more environmentally friendly.

 

Can I use the ashes from Pine Mountain and Java-Log Firelogs as compost in my garden?
Yes. Ashes from our firelogs are safe to use in the soil of your outdoor garden. Spread the ashes evenly over a large area and mix in with soil.

 

Miscellaneous

Who invented Java-Log Firelogs?
Rod Sprules, a mechanical engineer with extensive experience in product development and manufacturing systems. He is a resident of Ottawa. Read the Java-Log story.

 

What gives Pine Mountain and Java-Log Firelogs their crackling sound?
Our firelogs use an all-natural, food-safe and patent-protected ingredient designed to burn safely in your fireplace while providing a soothing, traditional wood fire sound.

 

Will I still be able to burn Pine Mountain and Java-Log Firelogs if they accidentally get wet?
Yes. Simply let them dry out for 48 hours before using them.

 

Where do the coffee grounds used in Java-Log Firelogs come from?
The majority of the spent coffee grounds come from instant coffee manufacturers. Waste grounds from coffee shops are a secondary source.

 

Will Java-Log Firelogs keep me awake all night from caffeine emissions?
No. They do not emit caffeine when burned, so you’ll sleep as soundly as ever.

 

Fire Safety Products:
Pine Mountain Hearth Guard® Fire Extinguishing Spray

Why use the Pine Mountain Hearth Guard Fire Extinguishing Spray instead of a traditional fire extinguisher?
Many consumers find traditional fire extinguishers intimidating to use because of their bulky size, cumbersome valves and pull pin activation. The Hearth Guard Fire Extinguishing Spray is as easy to use as other familiar household products. This product was developed to be user friendly and to help put out household fires fast.

 

When using the Pine Mountain Hearth Guard Fire Extinguishing Spray, how far should I stand from the fire as opposed to a traditional fire extinguisher?
Use this tool for small fires only. Do not attempt to fight large fires that are too difficult to fight safely from 3 to 4 feet away. Traditional fire extinguishers instruct consumers to stand back anywhere from 6 to 12 feet from the fire. This can be difficult in many residences and in most cases impossible.

 

Where would be a good place to keep the Pine Mountain Hearth Guard Fire Extinguishing Spray as opposed to a traditional fire extinguisher?
A good place for the Hearth Guard Fire Extinguishing Spray is in an upper or lower cabinet or right on the countertop in the kitchen, utility room, home office or near a fireplace. When a fire breaks out, there is very little time to react. According to the National Fire Protection Association (NFPA), a fire can double in size every 30 seconds. Running to the basement, garage or back of the closet to grab a traditional fire extinguisher can rob you of valuable time. With its compact size and light weight, the Hearth Guard Fire Extinguishing Spray can be conveniently placed in an upper or lower cabinet or right on the countertop without being obtrusive.

 

Is there a chance of the Pine Mountain Hearth Guard Fire Extinguishing Spray exploding?
Like a traditional fire extinguisher, the Hearth Guard Fire Extinguishing Spray should never be punctured, burned or exposed to extreme temperatures. The Hearth Guard Fire Extinguishing Spray would have to exceed temperatures of 600°F (315°C) before reaching the minimum burst strength.

 

Is the agent in the Pine Mountain Hearth Guard Fire Extinguishing Spray toxic?
Unlike most traditional fire extinguishers, the Hearth Guard Fire Extinguishing Spray’s specially formulated contents are easy to clean up, biodegradable and nontoxic.

 

What is the shelf life of the Pine Mountain Hearth Guard Fire Extinguishing Spray?
Quality testing has shown that the expected shelf life of each Hearth Guard™ Fire Extinguishing Spray is between 6 and 10+ years. Every Hearth Guard Fire Extinguishing Spray has a readily visible performance expiration date of 3 years.

 

What types of fires does the Pine Mountain Hearth Guard Fire Extinguishing Spray suppress?
The Hearth Guard Fire Extinguishing Spray is effective on common kitchen and household fires including paper, fabric, trash, wood, cooking oils and electrical fires.

 

Is the Pine Mountain Hearth Guard Fire Extinguishing Spray easy to clean up after use?
Simply wipe the surface area clean with a damp cloth after use and after the fire has cooled down.

 

Does Pine Mountain Hearth Guard Fire Extinguishing Spray replace a traditional fire extinguisher?
The Hearth Guard Fire Extinguishing Spray is not intended as a replacement for fire extinguishers, but rather an additional layer in home safety. It is convenient for those who are intimidated by or who have difficulty handling a traditional fire extinguisher.

 

What is the discharge time of the Pine Mountain Hearth Guard Fire Extinguishing Spray?
The discharge time of the Hearth Guard Fire Extinguishing Spray is four times1 greater than typical household fire extinguishers giving users more time to fight the fire.

1Four times greater than 2-B:C or 5-B:C kitchen fire extinguisher minimum of approximately 32 seconds vs. approximately 8 seconds

 

Are there any other unique aspects of the Pine Mountain Hearth Guard Fire Extinguishing Spray?
A first in the industry, the Hearth Guard Fire Extinguishing Spray has a patent pending nozzle design that produces a wide-spray pattern that allows the agent to more effectively fight a wider surface area of the fire at once—up to 3 times2 greater than a typical actuator.

2 Three times wider surface area;
Typical Actuator – 14 in2 vs. the Hearth Guard Fire Extinguishing Spray Actuator – 48 in2

 

If using the Pine Mountain Hearth Guard Fire Extinguishing Spray on electrical equipment, can the spray conduct electricity and electrocute the user?

The Hearth Guard Fire Extinguishing Spray is effective to use on fires involving electrical equipment of 110/220 volts (e.g., a fire started by a toaster). Independent testing has shown the spray pattern is not electrically conductive at 35,000 volts, even from 10 inches.

 

How many times can the Pine Mountain Hearth Guard™ Fire Extinguishing Spray be used?
The Hearth Guard Fire Extinguishing Spray is designed for one-time use.

 

How large of a fire could the Pine Mountain Hearth Guard Fire Extinguishing Spray be effective on?
If the fire is spreading rapidly, is too hot or too smoky to reach with the Hearth Guard Fire Extinguishing Spray, do not try to fight it yourself. Warn everyone, evacuate the premises and have someone call the Fire Department from outside the building. Do not reenter the building.

 

How do Nationally Recognized Testing Laboratories (NRTLs) feel about the aerosol device?
Currently there are no UL (Underwriters Laboratories) or ANSI (American National Standards Institute) standards that exist for these new and innovative fire protection solutions. Aerosol Fire Extinguishing Sprays have been recognized as a valuable home safety tool by other world-recognized authorities including the BSI (British Standards Institute), Standards Australia, Standards New Zealand, KOFEIC (Korean Fire Equipment Inspection Corporation) and JFEII (Japan Fire Equipment Inspection Institute). That’s why the Pine Mountain Hearth Guard Fire Extinguishing Spray has been tested to the qualified performance requirements of UL 711, UL 711A and KOFEIC 0108 by Intertek Testing Services NA, Inc. (ETL), a scope accredited Nationally Recognized Testing Laboratory (NRTL).

 

Fire Safety Products:
Pine Mountain Chimney Fire Extinguisher

Why should I use the Pine Mountain Chimney Fire Extinguisher?
If you own a fireplace or wood-burning heater, a fire extinguisher allows the homeowner to react quickly and effectively to a chimney fire. Chimney fires causes millions of dollars of property damage in the United States every year in addition to loss of life.

 

Is it really necessary? How many fires can really happen in a chimney?
More than 25,000 chimney fires occur in the United States each year, resulting in millions of dollars in property damage as well as tragic loss of life.

 

If I keep my chimney clean, do I need the Pine Mountain Chimney Fire Extinguisher?
No one is completely immune from chimney fires. No matter how hard you try to keep your chimney clean, one day you could be faced with that alarming loud roar in the chimney that tells you your chimney is on fire. With the Pine Mountain Chimney Fire Extinguisher you can react quickly and effectively. Quick action on your part is critical so that you don’t cause danger to your chimney flue, the chimney liner or even your entire house. Pine Mountain Chimney Fire Extinguisher is your first line of defense against a chimney fire.

 

How quickly will the Pine Mountain Chimney Fire Extinguisher extinguish a chimney fire?
The Pine Mountain Chimney Fire Extinguisher can extinguish a chimney fire in as little as 22 seconds. It’s the proven top performer over 40 years of use by homeowners, firefighters and other safety personnel, and professional chimney cleaners.

 

What else can the Pine Mountain Chimney Fire Extinguisher do besides extinguish a chimney fire?
The Pine Mountain Chimney Fire Extinguisher also reduces the temperature an average of 53% in 2 minutes and oxygen levels an average of 43% in 2 minutes, helping to prevent cracks, melting mortar and expensive damage to the chimney flue and chimney liner. Also, the Pine Mountain Fire Extinguisher won’t cause water damage to your chimney or your home.

 

Where should I store the Pine Mountain Chimney Fire Extinguisher?
The Pine Mountain Chimney Fire Extinguisher is a safe product to use in your home. It requires no special storage or handling. Many people keep the Pine Mountain Chimney Fire Extinguisher conveniently located near their fireplace hearth or wood-burning heater. But just like any chemical product that’s designed to protect your home, the Pine Mountain Chimney Fire Extinguisher should be kept out of the reach of children.

 

What should I do if a chimney fire reignites after using the Pine Mountain Chimney Fire Extinguisher?
Call the Fire Department after use. For large fires, you should not try to fight the fire. You should leave the premises and call the Fire Department. Larger flue systems may require more than one stick. Keep an additional Chimney Fire Extinguisher on hand.

 

How long is the Pine Mountain Chimney Fire Extinguisher good for?
It is best if used within 60 months from date of manufacture.

 

What are the safety precautions for the Pine Mountain Chimney Fire Extinguisher?
Do not inhale fumes, store in a dry place and keep away from children.

 

How easy is the Pine Mountain Chimney Fire Extinguisher to use?
The Chimney Fire Extinguisher is easy to use.

For a Wood-Burning Stove: Remove top lid to expose scratch surface on the cap. Twist and remove the cap to expose black button. Hold away from face and activate by lightly scratching black button with the cap. Drop IMMEDIATELY into the stove alongside the fire and close off all drafts. The natural draft will draw the generated gases up the flue and suppress the chimney fire.

For a Fireplace: Remove top lid to expose scratch surface on the cap. Twist and remove the cap to expose black button. Hold away from face and activate by lightly scratching black button with the cap. Drop IMMEDIATELY inside the fireplace alongside the fire. Reduce draft as much as possible by closing fireplace doors or covering fireplace opening with nonflammable material, leaving the flue damper open. The natural draft will draw the generated fumes up the flue and suppress the chimney fire.

 

Has the Pine Mountain Chimney Fire Extinguisher been tested?
Yes. There are clear and conclusive test results from a leading independent testing organization, OMNI-Test Laboratories, Inc.

 

Fire Safety Products:
Pine Mountain Creosote Buster® Firelog

Why should I use the Pine Mountain Creosote Buster Firelog?
The Pine Mountain Creosote Buster Firelog contributes to your protection and that of your home by eliminating all or parts of the accumulation of creosote in your chimney ducts.

 

Is creosote dangerous?
The chemical composition of creosote makes it the typical fuel for chimney fires. The uncontrollable intensity of these fires depends on the density and thickness of the layers of creosote. The accumulation of creosote reduces the efficiency of your fireplace or stove because obstruction of the chimney ducts reduces the air intake and the chimney’s capacity to evacuate the smoke.

 

How many Pine Mountain Creosote Buster Firelogs should I use?
Use one Pine Mountain Creosote Buster Firelog at a time in your stove or fireplace. To eliminate the greater part of creosote accumulation that forms on the internal part of your chimney, we recommend using a Pine Mountain Creosote Buster Firelog about every 40 fires, or once per season.

 

Where can I use the Pine Mountain Creosote Buster Firelog?
The Pine Mountain Creosote Buster Firelog can be used in fireplaces and wood stoves.

 

Are there places I should not use the Pine Mountain Creosote Buster Firelog?
Do not use the Pine Mountain Creosote Buster Firelog in pellet stoves, BBQ grills, oil stoves, electrical appliances or fireplaces with gas logs.

 

How much creosote does the Pine Mountain Creosote Buster Firelog remove on the first use? Does it remove all the creosote that is built up in the fireplace?
The amount of creosote removed by using a Pine Mountain Creosote Buster Firelog can vary, based on a number of variables, such as how the fireplace or stove is used and the amount of creosote built up in your chimney. Creosote Buster Firelog will help reduce the amount of creosote in your chimney, but is not a substitute for professional inspection and chimney cleaning.

 

How often should I use the Pine Mountain Creosote Buster Firelog?
It is recommended that you use a Pine Mountain Creosote Buster Firelog once every season.

 

Has the Pine Mountain Creosote Buster Firelog been tested?
Yes. It has been tested by OMNI-Test Laboratory, Inc. to certify its quality and efficiency and is patented in Canada and the United States.

 

What is the Pine Mountain Creosote Buster Firelog made of?
The Creosote Buster Firelog is made of hardwood floor transformation residue, with no binder; therefore it is safe for the environment and your health.

 

Does the Pine Mountain Creosote Buster Firelog give off any harmful fumes?
Harmful fumes may accumulate if there is not adequate ventilation.

 

Do I need to have my chimney inspected if I use the Pine Mountain Creosote Buster Firelog as recommended?
Yes. Pine Mountain Creosote Buster Firelog is not a substitute for a professional inspection and cleaning.

 

How do I use the Pine Mountain Creosote Buster Firelog?
There are 2 easy steps in using the Pine Mountain Creosote Buster Firelog. First, build and light a fire. After 30 minutes, add a Pine Mountain Creosote Buster Firelog to the burning fire. Active ingredients in the Pine Mountain Creosote Buster Firelog begin attacking the creosote immediately.